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Customer Service Notice: Water Rate Updated Information
Customers may notice a slight difference in their billing this month. Our water supplier recently raised our purchase rates by .30 cents per 1,000 gallons, and in order to maintain our operating balance, we needed to adjust our rates to match the increase.
During the first billing cycle under this change, a clerical error occurred in the software calculation. Instead of the full .30 increase, only .20 cents per thousand gallons was applied to last month’s billing.
The error worked in favor of the majority of our customers. We will not be collecting the difference from the undercharge. The base rate was to remain the same since the base covers “zero” gallons, resulting in a small overcharge of $0.20 for some customers. Because of this, customers who used no water or less than 2,000 gallons will see a small credit on their account (ranging from $0.10 to $0.20) ensuring the proper rates are applied. The September billing will reflect the corrected rates as intended.
We appreciate your understanding as we make this minor correction and want to reassure you that all rates will be applied accurately moving forward. Thank you for your continued support and trust as we work diligently to provide quality service to our community.
Please know that we are continuing to invest in important system improvements, upgrading equipment, enhancing reliability, and preparing for future growth to better serve our community for years to come.
